Today Dave and I went with my sister, brother-in-law, and niece to Pisa. We were initially going to take the 11:27 train, but because we arrived at the train station in Florence at 10:45, I decided to try to get tickets for the 10:57 train. The line for picking up tickets for trains that depart within 15 minutes is fairly short most of the times, but for some reason, people were standing up at the sportello (window) for long periods of time. I kept looking at the clock and shifting my weight from one leg to the other. When the girl in front of me was just about to leave the sportello, I ran up and talked to the ticket agent from over the girl's shoulder.